Renew, replace, transfer or cancel your Companion Card
This page has information about replacing, renewing and cancelling your Northern Territory (NT) Companion Card, as well as transferring your card interstate or changing your details.
For information related to other state and territory companion cards, please go to that state or territory website link which can be found on the Department of Social Services website by clicking here.
Replace your card
If your card is lost, stolen or damaged, you can request a replacement.
You can also update your photograph or replace your card if you have changed your name.
To ask for a replacement, contact the Northern Territory Companion Card scheme by calling 08 8948 5400 or email info@ntcompanioncard.org.au.
Change your contact details
You can update your address details or phone number by calling 08 8948 5400 or email info@ntcompanioncard.org.au.
Transfer your card to another state or territory
You can transfer your Companion Card to another state or territory.
Step 1. Fill in the transfer form. You should contact your disability coordinator for help. You only need to fill in section 1.
Step 2. Get two colour, passport-sized photographs of yourself. These must be signed on the back by the same person who completes section three of the Companion Card application.
Step 3. Post your application form and photographs to:
NT Companion Card Program
Integrated disAbility Action
PO Box 645, Nightcliff NT 0814
Section 2 will be filled in by the Companion Card program in the state or territory where you current card was issued.
Cancel a card
If your circumstances change and you are no longer eligible, you can cancel your card by calling 08 8948 5400 or email info@ntcompanioncard.org.au.
Renew your card
Your card is valid for five years. The card expiry date is printed on the front of the card.
You will receive a letter before the expiry date telling you how to renew your card.
To renew your card, you will need to confirm your ongoing need for the Companion Card and provide new photographs.
Step 1. Complete the renewal form using the online form below. Otherwise, you can download a renewal application here: download Renewal Application Form.
Step 2. You will need two passport sized photographs to upload into the online form below.
Have your health professional/ disability service provider sign the form and both photographs to verify your continued eligibility for the Companion Card.
If filling in a downloaded form, attach these to your paper application. Do not use tape, staples, glue or pins to attach your photographs.
The photographs must be a full front view of your head and shoulders only. Photographs must be no more than six months old.
Write your name on the reverse of both photographs and have them signed by the professional who signed Section Four of your form.
Step 3. Complete and sign the online form, upload the attachments, and click the “Submit” button.
If mailing in a paper form, include the photos with the completed paper form and mail it to:
NT Companion Card, Integrated disAbility Action inc.,
PO Box 645
NIGHTCLIFF NT 0814
or email it to info@ntcompanioncard.org.au
Please note: Incomplete renewal applications cannot be processed.
Electronic applications must have front and reverse of photo scanned at an acceptable quality and file type eg. jpeg.
Please allow 10 working days for processing.
NT Companion Card Eligibility Criteria
To be eligible for a Northern Territory (NT) Companion Card a person must:
1. be living in the NT; and
2. have a permanent disability; and
3. be unable to participate in community activities and/or events without attendant care support because of the impact of their disability; and
4. need, or be likely to need, life-long attendant care support.
A NT Companion Card will only be issued if you meet ALL the eligibility criteria for the program.
For further information or assistance please telephone (08) 8948 5400 or email info@ntcompanioncard.org.au
Cardholder Terms and Conditions
1. The Northern Territory (NT) Companion Card must only be used when the cardholder requires the assistance of a companion to participate in a particular activity and/or event.
2. Only the person whose photograph and details appear on the NT Companion Card can use the card.
3. Cardholders must inform the venue/activity operator of their requirement for a companion ticket at the time they book or purchase their own ticket.
4. Cardholders must provide their NT Companion Card details when making telephone bookings, and must present their valid card during ticket collection, and at any time when asked during the activity. If cardholders cannot present their card, they may be charged for the companion ticket.
5. The minimum expectation of NT Companion Card affiliates is that they will issue cardholders, who require assistance to participate, with one ticket or admission at no charge. This ticket will be exempt from all booking fees.
6. Affiliated venues/activities must ensure cardholders are able to be located physically close to their companions. Cardholders with specific seating requirements must inform the venue/activity operator at the time of booking.
7. Companion tickets cannot be used without the cardholder being present.
8. Acceptance of the NT Companion Card does not indicate that a venue/activity is accessible. Cardholders are advised to check accessibility with the venue/activity operator before booking tickets.
9. Where a cardholder has a requirement for more than one companion, the cardholder must negotiate this with the venue/activity operator at the time of booking.
10. The NT Companion Card can be used in conjunction with any recognised concession cards.
11. The success of the NT Companion Card depends on responsible use by cardholders. Attempted misuse may result in cancellation of the card.
12. Information provided to NT Companion Card will be handled in accordance with the Information Act. It will not be shared, used or disclosed to anyone who is not involved in the administration or implementation of the program.
13. An applicant accepts the NT Companion Cardholder Terms and Conditions when they submit a NT Companion Card Application Form.
Privacy
The information on this form will be recorded and used to assess your application for a Companion Card. Personal information disclosed to Integrated Disability Action inc must be used, disclosed, recorded, and secured subject to the Information Act.