Using the card
You should check the list of affiliates who accept the Companion Card.
Many venues will display a Companion Card logo at their entrance or on their promotional or advertising material.
If the venue accepts the card this does not guarantee it is accessible. You should check with the venue or activity operator before you buy your tickets.
Show your card before you buy or book your tickets to make sure you receive a free ticket for your carer.
Some venues or activity operators may not know about the Companion Card, but may accept your card when you show your card and tell them about the program.
You can call IdA on 08 8948 5400 during business hours if there are any issues with your card.
Using your card interstate
You can use your card in the Northern Territory and interstate.
You can find out more information about where you can use your card interstate on the National Companion Card website.
You must present your Companion Card when booking or buying a ticket for a participating business or affiliate.
If you book your ticket over the phone, you should tell the operator you have a Companion Card and you need a companion ticket.
You may need to give all of the following information:
- your name
- your Companion Card number
- the card expiry date.
Some things to know before booking:
- you should not be charged a booking fee for your companion ticket
- you’re entitled to a companion ticket even if you’re buying a concession ticket
- The venue should ensure your companion is seated close to you
- Some additional components to admission can be covered by the card if you require assistance in order to participate (for example, a fee for rides in addition to an entry fee at a fun park).
Companion tickets can’t be used unless the companion cardholder is present. Only the person whose photograph and name appears on the card can use the Companion Card.
You may be asked to show your card when purchasing or collecting tickets, or at any time during your attendance at a venue or activity.
If you have a complaint
If you have a complaint about the recognition of your Companion Card, or issues about access or unfair treatment at venues or activities, you should first try and resolve your complaint with the management of that venue or activity.
You should then contact the Companion Card program.
Misusing the card
If a venue or activity operator suspects a card is being misused, they can report this to the Companion Card program.
Your card may be cancelled and you may not be eligible to reapply.